Public Folder HelpDesk 10.1 review

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

License: Shareware
OS: Windows XP/Vista (?)
File size: 10639K
Developer: kalmstrom.com Business Solutions      
Price: $1400.00
User Rating:  
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Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

Public Folder HelpDesk 10.1 search tags helpdesk  outlook  issue tracking  support  call c  



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